Website Terms of Use
Last updated: 15 August 2026
1. Introduction
These Website Terms of Use ("Terms") are entered into between you and Karen Estefania Zamora Larreategui, trading as The Cozy Reset, ABN 11 691 657 082 ("The Cozy Reset", "we", "us" or "our").
These Terms govern your use of https://thecozyreset.com ("Website"), including the content, resources, digital products, downloads, functionality and other materials made available through the Website.
By accessing or using the Website, you agree to these Terms.
2. Who may use this Website
"You" and "your" refer to any person who accesses, browses, purchases from or otherwise uses the Website.
You must be at least 18 years old and legally capable of entering into a binding agreement to purchase our products or services.
If you do not agree with these Terms, please do not use the Website.
3. Acceptance of these Terms
By accessing or using the Website, submitting information through the Website, creating an account, purchasing a product or service, or downloading one of our resources, you agree to be bound by these Terms and our Privacy Policy.
Certain products or services may also be subject to additional terms, sales-page conditions, proposals, contracts or service agreements.
Where you enter into a separate written agreement with us for services, that agreement will govern those services. If there is an inconsistency between these Website Terms and a signed service agreement, the signed service agreement will apply to the extent of the inconsistency.
4. Changes to these Terms
We may update these Terms from time to time to reflect changes to our Website, business, products, services or legal obligations.
Any updated Terms will be published on this Website with a revised "Last updated" date.
Changes apply from the date they are published, unless otherwise stated.
Your continued use of the Website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by law.
5. Privacy
Your privacy is important to us.
Information collected through the Website is handled in accordance with our Privacy Policy, which explains how we collect, use, store and disclose personal information.
Our Website may use third-party services including GoHighLevel, Stripe, Google Analytics, Meta Pixel and Google Workspace. These providers may also handle information in accordance with their own applicable terms and privacy policies.
6. Website access and availability
We aim to keep the Website available and operating properly, but we do not guarantee that access will always be uninterrupted, error-free or available.
We may modify, suspend, restrict or discontinue all or part of the Website at any time where reasonably necessary, including for maintenance, security, technical issues, business changes or updates.
We are not responsible for interruptions or delays that are outside our reasonable control.
7. Accounts and login information
Some products, resources or services may require you to create an account or receive login details.
You are responsible for keeping your account credentials confidential and for taking reasonable steps to prevent unauthorised access to your account.
You must not share login details for paid products, programs or resources with another person unless we expressly permit you to do so.
If you believe your account has been accessed without permission, please contact us at [email protected].
We may suspend or restrict an account where we reasonably believe there has been unauthorised access, fraudulent activity, a security risk or a material breach of these Terms.
8. Intellectual property
Unless otherwise stated, the Website and its original content are owned by or licensed to The Cozy Reset and are protected by applicable intellectual property laws.
This includes our Website copy, branding, graphics, designs, photographs, videos, resources, templates, downloads, educational materials, processes and other original content.
The Cozy Reset name, branding and logos may not be copied, reproduced or used to suggest an affiliation, partnership or endorsement without our prior written permission.
Nothing in these Terms transfers ownership of our intellectual property to you.
Intellectual property rights relating to custom client work and project deliverables are governed by the applicable proposal, contract or service agreement between us and the client.
9. Personal use of resources
Unless a product or sales page expressly provides different licence terms, resources and digital materials you purchase or download from us are provided for your own personal or internal business use.
Purchasing or downloading a resource does not transfer copyright or ownership to you.
You may not reproduce, resell, redistribute, sublicense, share, publish or commercially exploit our resources without our prior written permission.
You may make reasonable copies for your own permitted use.
You may not purchase one copy of a resource and distribute it to clients, team members, customers, students or other people unless the applicable licence expressly allows this.
10. Prohibited use
You agree not to use the Website, its content or our Services to:
- break any applicable law or regulation;
- infringe another person's intellectual property, privacy or other legal rights;
- copy, reproduce, scrape, republish, resell or distribute our protected content without permission;
- attempt to gain unauthorised access to the Website, accounts, servers or systems;
- upload or transmit malicious code, viruses or harmful technology;
- interfere with the operation or security of the Website;
- impersonate another person or misrepresent your identity or affiliation;
- send spam or unsolicited communications through our Website;
- submit unlawful, defamatory, abusive, deceptive or infringing material;
- use our content, branding or materials in a way that falsely suggests our endorsement or affiliation.
We may take reasonable action to prevent or respond to prohibited use.
11. Your content and materials
You retain ownership of content and materials that you provide to us, including your branding, photographs, copy, business information and other original materials.
By submitting materials where they are necessary for us to provide a product or service, you give us permission to use those materials for that purpose.
You represent that you have the necessary rights and permissions to provide those materials to us and that our authorised use of them will not knowingly infringe the rights of another person.
Additional rights relating to materials supplied during client projects may be addressed in your individual service agreement.
12. Testimonials and feedback
We appreciate testimonials, reviews and feedback from our clients and customers.
We will only use identifiable testimonials, photographs, screenshots, results, case studies or other client materials for promotional purposes where we have permission to do so or where it was made clear when the material was submitted that it may be published.
If you previously gave us permission and later have a concern about how a testimonial is being used, you may contact us at [email protected].
We may make minor edits to testimonials for spelling, grammar, length or formatting provided those edits do not materially change the meaning of what you said.
13. Copyright concerns
We respect the intellectual property rights of others.
If you believe content appearing on our Website infringes your copyright or other intellectual property rights, please contact:
Please include sufficient information for us to identify the material and understand your concern.
We may remove or restrict access to material where we reasonably believe that doing so is appropriate.
14. Pricing and fees
Prices for our products and services will be displayed on the relevant sales page, checkout page, proposal or service agreement.
Prices may be displayed in Australian dollars, United States dollars or another stated currency depending on the offer.
We may change our prices at any time. A price change will not ordinarily change the price of a purchase that has already been completed or a signed agreement unless the applicable agreement permits it.
Any applicable payment plans, deposits or recurring payment arrangements will be explained before purchase or included in the relevant agreement.
15. Payments
Payments may be processed through third-party payment providers such as Stripe.
By providing payment information, you represent that you are authorised to use the payment method provided.
If you agree to a payment plan or recurring payment arrangement, you authorise the applicable charges in accordance with the payment schedule disclosed to you when you purchase.
You are responsible for ensuring that your billing and payment information remains accurate.
Additional payment terms may apply to custom services and will be set out in your proposal, invoice, checkout page or service agreement.
16. Refunds and cancellations
Our refund and cancellation policies may vary depending on the product or service purchased.
The applicable policy will be displayed on the relevant sales page, checkout page, proposal or service agreement where appropriate.
Digital products and downloadable resources
Because digital products and downloadable materials may provide immediate access after purchase, we do not generally provide refunds simply because you change your mind, unless a different refund policy is expressly stated for that product.
Services
Cancellation, rescheduling, deposits and refunds for custom services may be governed by the relevant proposal, booking terms or service agreement.
Australian Consumer Law
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.
Where you are entitled to a remedy under applicable consumer law, our change-of-mind or other refund policies do not override those rights.
17. Chargebacks and payment disputes
If you believe a payment has been made incorrectly or there is a problem with a purchase, we encourage you to contact us first at [email protected] so we have an opportunity to investigate and resolve the issue.
If a payment is reversed, disputed or charged back, we may temporarily suspend access to the relevant paid product or service while the matter is being investigated, where reasonable.
Nothing in this section prevents you from exercising any right you may have under applicable consumer law, payment-provider rules or card-provider dispute processes.
We reserve the right to provide relevant transaction records, contracts, communications and evidence of delivery to a payment provider in response to a payment dispute.
18. Third-party websites and services
The Website may contain links to, integrations with or content from third-party websites and services.
We may also use third-party platforms such as GoHighLevel, Stripe, Google, Meta and other technology providers to operate our Website and business.
We do not control third-party websites and are not responsible for their content, availability, security, privacy practices or terms.
Your use of a third-party service may be subject to that provider's own terms and policies.
A link to another website does not necessarily mean we endorse or recommend that website, business or its content.
19. Information and educational content
Information provided on our Website, blog, emails, social media, resources and other content is provided for general informational and educational purposes.
Unless expressly agreed otherwise, this content does not constitute individual legal, accounting, tax, financial or other regulated professional advice.
You are responsible for determining whether information is appropriate for your particular circumstances and, where appropriate, obtaining advice from a qualified professional.
20. Business and results disclaimer
We may discuss sales funnels, websites, marketing, conversion, business systems, operations, automation, launches and other business topics.
While our products and services are designed to help improve aspects of your business, we do not guarantee any particular financial, sales, conversion, audience, launch or business result.
Any examples, testimonials, case studies, revenue figures or client results shown on the Website illustrate particular experiences and should not be interpreted as a promise that you will achieve the same result.
Business outcomes depend on many factors outside our control, including your offer, audience, pricing, traffic, marketing, implementation, market conditions and individual circumstances.
21. No guarantee of Website information
We take reasonable care when preparing our Website content, but information may occasionally become outdated, incomplete or contain errors.
To the extent permitted by law, we do not warrant that all Website content will always be complete, accurate, current or suitable for every purpose.
We may correct or update Website information at any time.
22. Australian Consumer Law
Our products and services may come with rights and guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or other protection that cannot legally be excluded.
Where a provision of these Terms would otherwise conflict with a non-excludable legal right, the applicable law prevails.
23. Limitation of liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under the Australian Consumer Law.
Subject to those non-excludable rights, and to the maximum extent permitted by law, The Cozy Reset will not be liable for indirect, incidental, special or consequential loss arising solely from your use of or inability to use the Website or its content.
We are not responsible for loss caused by matters outside our reasonable control, including interruptions or failures of third-party technology, internet services, payment processors or external platforms.
Any additional limitation of liability applying to custom services will be set out in the relevant service agreement.
24. Indemnity
To the extent permitted by law, you agree to be responsible for loss, damage, liability or reasonable costs arising from your unlawful use of the Website, your material breach of these Terms, or content you provide that infringes another person's rights.
This obligation does not apply to the extent that the relevant loss or liability was caused or contributed to by our own negligence, unlawful conduct or breach of these Terms.
25. Suspension and termination
We may suspend or terminate your access to all or part of the Website or a paid resource where reasonably necessary because of:
a material breach of these Terms, fraudulent or unlawful activity, misuse of our intellectual property, security concerns, unauthorised account sharing, failure to make an agreed payment, or conduct that materially interferes with the Website or rights of others.
Where appropriate, we may provide you with an opportunity to remedy the issue before terminating access.
Termination does not affect rights that arose before termination or any rights that cannot legally be excluded.
Termination of custom client services will be governed by the applicable service agreement.
26. International users
The Cozy Reset is based in Brisbane, Queensland, Australia, but our Website may be accessed internationally.
If you access the Website from outside Australia, you are responsible for complying with laws that apply to your use of the Website in your location.
Nothing in these Terms is intended to remove mandatory rights that apply to you under applicable law and cannot legally be waived.
27. Governing law
These Terms are governed by the laws of Queensland, Australia, and applicable Commonwealth laws of Australia.
Subject to any rights you may have under applicable consumer law or another law that cannot be excluded, the parties submit to the jurisdiction of the courts of Queensland and courts entitled to hear appeals from those courts.
Before commencing formal legal proceedings, we encourage both parties to make reasonable efforts to resolve any dispute through good-faith communication.
28. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.
The remaining provisions will continue in effect.
29. No waiver
If we do not immediately enforce a right or provision under these Terms, that does not mean we waive that right or prevent us from enforcing it later.
30. Entire agreement
These Terms, together with our Privacy Policy and any applicable sales-page terms, form the agreement governing your use of this Website.
Separate proposals, contracts or service agreements may apply to particular products or services.
Where you have entered into a signed service agreement with us, that agreement will govern the relevant services and prevail over these Website Terms to the extent of any inconsistency.
31. Contact
If you have questions about these Website Terms of Use, please contact:
The Cozy Reset
Operated by Karen Estefania Zamora Larreategui
ABN: 11 691 657 082
Brisbane, Queensland, Australia
Email: [email protected]
Website: https://thecozyreset.com
