Privacy Policy + Terms

Last updated: 15 August 2026

The Cozy Reset ("we", "us", "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, join our email list, enquire about or purchase our services, work with us as a client, or otherwise interact with our business.

The Cozy Reset is operated by Karen Estefania Zamora Larreategui, ABN 11 691 657 082, based in Brisbane, Queensland, Australia.

This Privacy Policy is intended to operate in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where those laws apply to us. Where privacy or data protection laws in another jurisdiction apply to our activities, we will also handle personal information in accordance with those applicable requirements.

1. What personal information we collect

The types of personal information we may collect depend on how you interact with us.

This may include:

- your name

- email address

- phone number

- business or company name

- website and social media details

- billing and transaction information

- information you provide through enquiry, application, contact or onboarding forms

- information about your business, offers, products and services

- project information, branding, copy, photographs, files and other assets you provide to us

- communications between you and us, including emails, messages, call notes and support enquiries

- marketing and communication preferences

- IP address

- browser and device information

- website activity and usage information

- referring websites or sources

- pages viewed and actions taken on our website

- information collected through cookies, pixels, analytics tools and similar technologies

- information reasonably necessary for us to provide our services to you.

If you make a payment, your payment and transaction information may be processed by a third-party payment provider such as Stripe. We generally do not receive or store your complete credit or debit card details where those details are handled directly by the payment processor.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a particular purpose and permitted by law.

Please avoid sending passwords, financial credentials, sensitive personal information or other confidential information through ordinary email or website forms unless we specifically request it and it is necessary for our work together.

2. How we collect personal information

We may collect personal information directly from you when you:

- visit or interact with our website

- submit a contact, enquiry or application form

- join our email list

- download a free resource

- book a call

- purchase a product or service

- complete our onboarding process

- communicate with us by email, messaging platform, video call or another communication channel

- provide files, assets, account access or project information

- participate in a survey, promotion or feedback request.

We may also collect certain information automatically when you use our website through cookies, pixels, analytics services and similar technologies.

In some circumstances, information may be provided to us by a third party, such as a referral partner, payment processor, scheduling provider or one of our clients, where permitted by law.

3. Information we access when providing client services

As part of providing funnel design, technical setup, integrations, automations and related services, clients may give us access to third-party platforms, accounts or systems.

This may include platforms used for websites, funnels, customer relationship management, email marketing, course delivery, analytics, payment processing, scheduling and other business operations.

While carrying out this work, we may encounter personal information relating to a client's customers, leads, subscribers, students, members, contractors or team members.

Where we process personal information on behalf of a client, we will only access and use that information as reasonably necessary to:

- provide the agreed services

- follow the client's lawful instructions

- build, connect or configure the systems we have been engaged to work on

- test and troubleshoot those systems

- provide agreed support

- meet applicable legal obligations.

We do not use a client's customer, lead or subscriber information for our own marketing purposes simply because we have been given access to it.

Clients are responsible for ensuring they have the necessary rights, permissions and lawful basis to give us access to personal information contained within their systems.

4. How we use personal information

We may use personal information to:

- provide and deliver our products and services

- respond to enquiries and communicate with you

- assess whether our services are suitable for your project

- prepare proposals, contracts, invoices and other business documentation

- onboard and manage client projects

- design, build, connect, test and troubleshoot funnels, websites, systems and automations

- provide customer service and post-project support

- process purchases and payments

- deliver digital products, resources or other materials you request

- send newsletters and marketing communications where permitted

- maintain our business and administrative records

- understand how visitors interact with our website

- measure website and marketing performance

- improve our website, services and customer experience

- measure advertising and conversions

- maintain the security and integrity of our systems

- detect or prevent fraudulent, abusive or unlawful activity

- comply with legal, accounting, tax and regulatory requirements

- establish, exercise or defend legal claims.

We will not use your personal information for an unrelated purpose where doing so would be unlawful.

5. Email marketing

If you subscribe to our email list or otherwise consent to receive marketing communications, we may use your name and email address to send you newsletters, educational content, business updates, resources, promotional information and information about our products or services.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at [email protected].

Unsubscribing from marketing communications does not prevent us from sending non-promotional communications that are necessary to:

- provide a service you have purchased

- respond to an enquiry

- manage an existing client relationship

- provide important account or project information

- comply with our legal obligations.

6. Cookies, analytics and tracking technologies

Our website uses or may use cookies, pixels and similar technologies.

These technologies help us operate our website, understand how visitors interact with it, measure performance and understand the effectiveness of our marketing.

Essential technologies

Some cookies or technologies may be necessary for our website to function correctly, maintain security, process forms or provide features you request.

Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

- pages visited

- approximate location information

- device and browser information

- referring websites or sources

- interactions with our website

- dates and times of visits

- other website usage information.

We use this information to understand website performance and improve our website, content, services and user experience.

Meta Pixel

We use the Meta Pixel, also known as the Facebook Pixel, on our website.

The Meta Pixel may collect information about interactions with our website, such as pages visited and actions taken.

We may use this information to:

- measure the effectiveness of our advertising

- understand whether visitors take certain actions after seeing an advertisement

- improve our advertising campaigns

- create or measure audiences for advertising

- show more relevant advertising where permitted by law.

Information collected through the Meta Pixel may be transmitted to Meta and handled in accordance with Meta's own privacy practices.

Your cookie choices

You may be able to control cookies through our website's cookie or consent settings and through your browser settings.

Where applicable law requires consent before we use non-essential cookies, advertising pixels or similar tracking technologies, we will seek that consent before using those technologies.

You may withdraw or change your consent choices where applicable.

Disabling certain technologies may affect some functionality of the website but should not prevent you from accessing basic website content.

7. Third-party service providers

We use trusted third-party platforms to operate our website, communicate with clients, process payments and provide our services.

These providers may process personal information on our behalf or, in some circumstances, collect and process information as independent organisations.

Our key service providers currently include:

GoHighLevel / HighLevel

We use GoHighLevel (HighLevel) to operate parts of our website and business systems.

Depending on how you interact with us, HighLevel may be used for:

- website and funnel pages

- contact and enquiry forms

- customer relationship management

- lead management

- email communications

- scheduling

- workflows and automations

- client and customer records

- other business administration.

Information submitted through forms, funnels or other systems operated through HighLevel may therefore be processed through HighLevel's systems.

Stripe

We use Stripe to process payments.

When you purchase a product or service, Stripe may collect information including:

- your name

- email address

- billing information

- payment method information

- transaction information

- information used for fraud prevention and payment security.

Stripe processes payment information under its own privacy and security practices.

We generally do not receive or store your complete payment card details.

Google Analytics

We use Google Analytics for website analytics and performance measurement as described in the Cookies, Analytics and Tracking Technologies section of this Privacy Policy.

Meta

We use Meta's advertising and business tools, including the Meta Pixel, for advertising measurement, analytics and marketing purposes.

Meta may receive information about interactions with our website where these technologies are enabled.

Google Workspace and Gmail

We use Google Workspace, including Gmail, for business communications, document management, file storage and collaboration.

Information you provide to us through email or during a client project may therefore be stored or processed using Google Workspace services.

Other providers

We may also use other third-party providers where reasonably necessary for:

- cloud storage

- scheduling

- project management

- accounting

- communications

- automation and integrations

- cybersecurity

- technical support

- legal and professional services.

Our third-party providers maintain their own privacy policies and data-handling practices.

8. Overseas processing and disclosure

The Cozy Reset is based in Australia and uses technology providers that operate internationally.

As a result, personal information may be stored, processed or accessed outside Australia.

Some of our service providers, including HighLevel, Google, Meta and Stripe, operate internationally and may use infrastructure, companies, personnel or service providers located in other countries.

Personal information may therefore be processed or accessed in countries including the United States and other jurisdictions in which our service providers and their subprocessors operate.

The precise location of processing may change depending on the infrastructure and service providers used.

Where Australian privacy law requires us to take particular steps in connection with disclosure of personal information to overseas recipients, we will take reasonable steps to comply with those requirements.

The Cozy Reset also works with clients internationally, including clients located in:

- the United States

- Canada

- the United Kingdom

- Spain

- other countries from time to time.

A client's location does not necessarily mean that personal information is stored or processed in that country.

If you access our website or purchase our services from outside Australia, your information may be transferred to and processed in Australia.

9. International visitors and clients

Although The Cozy Reset is based in Brisbane, Australia, our website and services may be accessed and purchased internationally.

The fact that a person is located outside Australia does not necessarily mean that every privacy law in their country applies to The Cozy Reset.

However, where a privacy or data protection law applies to our activities, we will handle personal information in accordance with the obligations that apply to us.

European Union and United Kingdom

Where the EU General Data Protection Regulation (GDPR), UK GDPR or related privacy legislation applies to our processing of your personal information, we may process your information on one or more of the following legal bases:

- to perform a contract with you

- to take steps at your request before entering into a contract

- with your consent

- to comply with a legal obligation

- for our legitimate business interests where permitted and where those interests are not overridden by your rights and interests.

Depending on the law that applies and your circumstances, you may have rights including the right to:

- request access to your personal information

- request correction of inaccurate or incomplete information

- request deletion of certain information

- request restriction of processing

- object to certain processing

- request data portability

- withdraw consent where processing is based on consent

- lodge a complaint with an applicable privacy or data protection authority.

These rights are not absolute and may be subject to legal exemptions or limitations.

For personal information we process solely on behalf of one of our clients, that client may be responsible for responding to your privacy request.

In those circumstances, we may direct you to the relevant client or assist them in responding where appropriate.

United States and Canada

Individuals located in the United States or Canada may have additional privacy rights depending on their state, province, territory and the laws applicable to our activities.

Where those laws apply to The Cozy Reset, we will process applicable privacy requests in accordance with the relevant requirements.

Other jurisdictions

If privacy or data protection legislation in another country, state, province or territory applies to our activities, you may have additional rights under that legislation.

You can contact us at [email protected] if you would like to exercise a privacy right.

We will assess your request based on the laws applicable to the circumstances.

10. How we share personal information

We do not sell your personal information in exchange for money.

We may disclose or provide access to personal information where reasonably necessary to operate our business or provide our services, including to the third-party service providers described in this Privacy Policy.

We may also disclose personal information where:

- you have authorised us to do so

- it is reasonably necessary to provide a product or service you requested

- we are required or authorised to do so by law

- it is necessary to protect our legal rights

- it is necessary to investigate suspected fraud, security issues or unlawful activity

- professional advisers require the information to provide legal, accounting or similar services

- our business or part of our business is sold, transferred or restructured, subject to applicable legal requirements.

11. How we store and protect personal information

We may store personal information electronically using our own devices and systems as well as trusted third-party cloud and software providers.

We take reasonable administrative, technical and organisational measures to protect personal information against:

- misuse

- interference

- loss

- unauthorised access

- unauthorised modification

- unauthorised disclosure.

These measures may include access controls, password protection, multi-factor authentication, secure software platforms and limiting access to information where appropriate.

However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. How long we keep personal information

We keep personal information for as long as reasonably necessary to:

- provide our services

- manage our relationship with you

- maintain appropriate business and client records

- comply with tax, accounting and legal requirements

- resolve disputes

- enforce agreements

- establish, exercise or defend legal claims.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal obligations and technical limitations such as routine backups.

13. Accessing or correcting your personal information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Depending on applicable law, you may also be entitled to request deletion, restriction or other action concerning your personal information.

To make a request, contact:

Email: [email protected]

We may need to verify your identity before completing a request.

There may be circumstances where we are legally permitted or required to refuse or limit a request. If so, we will respond in accordance with applicable law.

14. Privacy complaints

If you have a question or complaint about how we have handled your personal information, please contact us first so we can investigate the matter.

Email: [email protected]

Please include enough information for us to understand and investigate your concern.

We will aim to respond within a reasonable period and within any timeframe required by applicable law.

If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Individuals in other jurisdictions may also have the right to complain to the privacy or data protection authority responsible for their jurisdiction.

15. Data breaches

If we become aware of a data breach involving personal information, we will assess and respond to the incident and take reasonable steps to reduce the risk of harm.

Where applicable law requires us to notify affected individuals or a privacy regulator, we will do so in accordance with those requirements.

16. Children's privacy

Our website and services are intended for adults and business owners and are not directed toward children.

We do not knowingly seek to collect personal information from children.

If you believe a child has provided personal information to us without appropriate permission, please contact us at [email protected] so we can review and, where appropriate, delete the information.

17. Third-party websites

Our website may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, information-handling practices or legal requirements.

The most current version will be published on thecozyreset.com with an updated "Last updated" date.

We encourage you to review this Privacy Policy periodically.

19. Contact us

If you have questions about this Privacy Policy, would like to access or correct your personal information, exercise an applicable privacy right or make a privacy complaint, please contact:

The Cozy Reset

Operated by Karen Estefania Zamora Larreategui

ABN: 11 691 657 082

Brisbane, Queensland, Australia

Email: [email protected]

Website: https://thecozyreset.com