All tasks need to be added to your Trello board so there’s one clear place to track the work, details, and progress.

If we need to go back and forth about something, you’ll also have access to me through Voxer, so you can ask questions, send context, or clarify something without turning every task into an email chain.

For most smaller tasks, you can expect a 24 to 48 business-hour turnaround.

Larger or more complex projects may take longer depending on what’s involved, your current priorities, and what else is already in progress. If you have an upcoming launch or important deadline, we’ll plan around it so the right things get handled first.

I’ll always let you know before going beyond the monthly hours we agreed on.

If there’s more you’d like completed, you can choose to approve additional hours. You’ll never suddenly discover a bunch of extra time added to your invoice.

You’ll also receive a weekly update showing what was completed, how much time was used, and how many hours you have remaining.

Not necessarily.

If you give me the outcome you want and enough context to work with, I’ll use my experience to figure out the best way to approach it and flag anything I think could be improved.

For more complex or vague requests, I may still have follow-up questions. I’d much rather ask for clarification than guess and build the wrong thing.

Nope. That’s kind of the point.

You don’t need to know which workflow needs changing, how everything should connect, or why something suddenly stopped working.

I’ll bring you in when I need a decision, approval, or information that only you can provide. The technical figuring-it-out part doesn’t need to live with you.